Refund policy

Return Policy
The conditions outlined in this policy are valid for 30 days from the day you receive the items purchase.

To be eligible for a return, your item(s)  purchase must be: 

-  Unused

-  Unwashed

-  In the same condition as you received it (no alteration/modifications)

-   In original packaging

The following cannot be exchanged/returned:

-  Bodysuits

-  Lingerie

-  Skin care products

-  Jewelry & Accessories

Any product deemed for intimate, personal care or health care cannot be exchanged/returned for sanitary reasons.

The followings are non-refundable and cannot be exchanged for cash:

- Gift Cards 

All return and exchanges must be supported by proof of purchase or receipt.

Do not send packages to the vendor without initiating a return.

Do not initiate a return after 30 days


Refunds (where applicable):

Once your returns is received and inspected, you will be notified via email. we will also notify you via email if your returns has been accepted or rejected and a reason for the latter.

If approved, a refund will be processed via the same mothed original payment was received (credit card,cash, etc)
.
Late or missing refunds (where applicable)
  
Please be mindful that refunds can take a few days to process. we recommend reviewing your credit card/ account statements or contacting your bank. If you do not receive a credit within a reasonable time, please contact us at cayshop.ky@gmail.com  or   cayexpresshop.ky@yahoo.com
 
 
Sale Items 

All sale items are final and cannot be exchanged or returned.

Exchanges (where applicable):
Only defective or damaged items will be exchanged. To initiate an exchange, please email us at cayexpresshop.ky@yahoo.com or cayshop.ky@gmail.com

 

Gifts:

If the item was market "gift" at the purchase and shipped to you, you will receive a gift certificate for the value of the item. Upon receipt and inspection of the returned item, the gift certificate will be mailed.

Shipping:

To return an item, please contact our customer service team via email at  cayshop.ky@gmail.com  / cayexpresshop.ky@yahoo.com or +1(345)516.3961  You will receive a response in due course.

Bear in mind the time frame for delivery will differ depending on your location.