Payment Info:

We use secure transaction payments provided and backed up by PayPal’s secure online payment systems. Paying online is much safer than paying at a store due to the high encryption mechanism used during the process. Your payment details information are handled by PayPal and not provided to anyone else (not even to us) so there is no chance of your information being accessed by anyone during the process. PayPal encrypts all of your personal and financial information with their 128 bit (or higher) encryption to ensure the security of all transactions. All transactions are guaranteed 100% safe and secure.

 Secured payments by debit or credit cards and Online Bank transfer -

You can pay for your order by using a debit or credit card, Visa -  MasterCard, etc.) The payment is processed and handled entirely by authorized 3rd party company, such as PayPal,   Discover, visa, Mastercard etc. The payment process is entirely secure, it is done over a SSL(Secure Socket Layer) connection to effectively protect your personal data. We do not see or get a copy of your financial data.

The only information we get from the companies that process the financial transactions is your name and shipping details, as mentioned in the order confirmation sent to you after you place an order with us.

Our site is strictly Powered by  ecommerce and Shopify Platforms.

 Other Payment Options:

Cash On Delivery

Electronic Bank Transfers 


 Shipping Info:


We understand when you buy merchandise from overseas the shipping and Customs fees can be costly.

The conditions outlined in this policy are valid for 7 days from the day you receive the items purchase.

Due to the personal nature of our products and hygiene regulations by covid -19 pandemic, we do not provide refunds or exchanges in the following scenarios.

Open or used products.

You have changed your mind and would like to exchange a product or obtain a refund.  

To be eligible for a refund item has to be:

-  In the same condition as you received it (no alteration/modifications)

-   In original packaging

Your item needs to have the receipt or proof of purchase.

The following cannot be exchanged/returned:


-  Skin care products

- Makeup 

-  Jewelry & Accessories

We do not refund for change of mind on services pre-paid or vouchers or products. On occasion we may offer a credit note instead.
If your return is approved, we will initiate a refund to your  original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Any product deemed for intimate, personal care or health care cannot be exchanged/returned for sanitary reasons.

The followings are non-refundable and cannot be exchanged for cash:

- Gift Cards 

All return and exchanges must be supported by proof of purchase or receipt.

Do not send packages to the vendor without initiating a return.

Do not initiate a return after 7 days

Refunds (where applicable):

Once your returns is received and inspected, you will be notified via email. we will also notify you via email if your returns has been accepted or rejected and a reason for the latter.

Late or missing refunds (where applicable) 
Please be mindful that refunds can take a few days to process.   please contact us at cayshop.ky@gmail.com  or   cayexpresshop.ky@yahoo.com
Sale Items 

All sale items are final and cannot be exchanged or returned.

Exchanges (where applicable):
Only defective or damaged items will be exchanged. To initiate an exchange, please email us at cayexpresshop.ky@yahoo.com or cayshop.ky@gmail.com



If the item was market "gift" at the purchase and shipped to you, you will receive a gift certificate for the value of the item. Upon receipt and inspection of the returned item, the gift certificate will be credited to your account or an exchange for something that costs the same amount. 


To return an item, please contact our customer service team via email at         cayshop.ky@gmail.com - cayexpresshop.ky@yahoo.com/ Mobile; +1(345) 516.3961  You will receive a response in due course.

Bear in mind the time frame for delivery will differ depending on your location.